WPSlash Licences

Submit a ticket

A plugin bug, a licence that will not activate, a setting that does not match how your store works. Describe it once and we will pick it up, within a day.

Replies within a dayNo admin passwords needed
You describe it
One form, no account neededWe reproduce it
You hear back by email

Fields marked with an asterisk are required.

Only if you want us to look at your setup.
Your setup (optional, but it saves a round trip)
Under the plugin name on the Plugins screen.
All three are listed under Tools, Site Health, Info in your WordPress dashboard.
What you did, what you expected, and what happened instead. Paste the exact error text if there is one: with the steps, it lets us reproduce the problem on the first try.
A shared image or video link, from any screenshot or file-sharing tool.

Please do not send admin passwords. A staging copy or a short screen recording tells us more and keeps your shop safe.

Ticket sent. We reply within a day.

A confirmation is on its way to your email address. Keep it: replying to that email adds to the same ticket.

While you wait, the setup guides answer the most common questions.

How support works here

No ticket robot, no first-line script. The people who write the plugins read the tickets.

How quickly will I hear back?

Within a day. A tricky issue may need a second message from us.

Will you log in to my site?

We do not ask for admin passwords. If a look at your setup is needed, a staging copy or a short screen recording is enough.

Can you build a custom feature for me?

Tell us what your shop needs. Sometimes it belongs in the plugin and we will say so; sometimes it is a one-off and we will say that too rather than sell you something we would not maintain.

My licence will not activate. Is that a ticket?

Yes, and it is usually quick. Choose Licence will not activate above, and mention whether the site has moved domain or been restored from a backup.