Customer service is what guests talk about after the food and the room. Three habits keep it consistent: staff who know the menu, feedback you act on, and service that does not make people wait.
What good service does for the business
Satisfied customers come back, and they recommend the restaurant to friends and family, which is word of mouth you do not pay for. Service quality also shows up in public: online reviews are there for anyone to read, and a run of bad service reviews is hard to undo.
Three habits to build
- Train your staff. They should know the menu inside out and be able to recommend a dish or answer a question without going to check.
- Listen to customers. Ask for feedback and act on it. It shows you where service breaks down, and it shows guests that their opinion counts.
- Be quick. Orders taken and served promptly, problems fixed on the spot. Dining out is about the experience, and waiting spoils it.
Take pressure off the floor with online ordering
An online ordering system moves part of the work off the phone and the front desk: customers place the order themselves, and staff spend less time taking details.
FoodMaster (formerly WooFood) is a food delivery system for restaurants that integrates with WooCommerce and lets customers order from your website. You manage delivery zones and times from the dashboard, and customers can customise their orders.
Every interaction, from the door to the bill, shapes what a guest thinks of the restaurant. Get the three habits right and the rest of the work has a chance to show.